Origina Flexible TeamingOur flexible teaming services allows us to better assist organisations with the daily running of their environments by letting us manage some of the daily administrative tasks or provide helpdesk and call logging service, this allows them to get on with the more important tasks & projects in the department. Think of additional skills and resources on demand - Your virtual part-time, ad-hoc techie team member!!
How much does it cost?
Find Out MoreWhy not call us to discuss this further and help us show you how together we can help you to maximise your company’s resources? Managed Services and Teaming ContractsOrigina’s support services have evolved over the past 10 years from delivering mission-critical support for customers’ data centres here in Ireland to a global network of support customers today. All customer support contracts are tailored to meet your needs, so whether you are looking for that secure feeling of knowing that you have an insurance policy in the form of a reactive telephone support contract, or whether you are looking to eliminate stress by adopting a teaming service which de-couples the laborious, daily administration activities that are holding back your IT function – you need look no further than Origina. At Origina we firmly believe in the value of a partnership approach with our customers. Corporation allows us to be more effective in delivering what you need, when you need it. As a result we can have a better appreciation of how your IT infrastructure runs within your business. By being involved in the day-to-day running of your infrastructure, we are better suited to advising you on how to get the most from your environment.
Our European Support CentreOrigina operates its European Support Centre from our corporate headquarters in Dublin, Ireland. The Support Centre provides customers with real-time support via phone and Rapid-Support to quickly and effectively resolve technical issues and assist users in maximising the performance and efficiency of their systems. The Centre also operates an email response hub and a customer support portal for non-mission critical requests. Our European Support Centre is staffed by highly skilled technical and product support specialists. All Support staff have extensive industry and practical experience. Our Support Centre also has a state-of-the-art technology innovation lab for the replication and troubleshooting of customer problems. An investment of €200,000 has been made within our Innovation Centre so as to shorten time-to-resolution and the quality of all work undertaken. Our Innovation Centre has UNIX, Linux, VMware, Hyper-V, Exchange, SAN, Riverbed, Backup & Recovery (TSM & CommVault) technologies and more besides. Our facilities have also recently undergone a complete overhaul, with comprehensive systems now in place to aid in the management of every incident, customer Service Level Agreements and to provide important metrics by which we can monitor service levels and achieve continuous improvement. In the event of a problem escalation, customers can rest assured that the correct resources are devoted to resolving events in the timeliest manner around the clock, every day of the year. Origina’s technical consultants provide a level two service for the support centre, and are also available to handle on-site service issues where necessary, as well as performing preventative maintenance audits as requested. Our technical consultants also consult with customers on ways to improve system performance, institute best practices, and maximise the potential of their infrastructure IT systems.
European Customer Support PortalOrigina can provide you with a robust self-service application designed to facilitate fast problem resolution and make it easy for you to find information about existing and past support incidents, and to find knowledge online. Through a secure login, you can gain access to the Customer Support Portal. This easy-to-navigate site provides a call logging facility, knowledge centre, online document repository and frequently asked questions section (FAQs). Origina utilises technology that can allow you to easily enter new requests in real-time from a standard web browser and check the status of open support tickets.
Customer Key Account ManagersAll our customers have a dedicated Customer Account Manager who is involved all aspects of a customer’s relationship with Origina, from order management to problem resolution, facilitating access to other Origina resources and recommending new technologies. The Customer Account Manager is an essential member of a customer’s team with one goal: to achieve 100% satisfaction. The Customer Account Manager works closely with Origina’s technical service resources to ensure expeditious handling of issues and collaborates to plan and manage the periodic review of the account. Customer satisfaction is regularly reviewed by our internal Marketing team who go meet customers face-to-face to try to gain an independent view of the service delivered. This synergy within Origina is based on a company desire to offer the highest levels of service and quality to our loyal customer base worldwide.
Backup failures, security breaches, system overload at peak times?We believe that if systems are maintained regularly, they should not cause you any major issues. That is why we offer a Managed Services and Teaming contract - it is a proactive contract that ensures the maintenance of your existing infrastructure. The key to this service is that it is entirely tailored to your specific environment.
Build your own contractThe Managed Services and Teaming offering is based on a partnership approach. After initial consultancy, our team will sit down with yours and build a strategy to ensure you receive the support you need at the level you need. This is the basis of your contract. The contract can cover many things, including Origina monitoring your systems or managing them as required by dialling in regularly. We can then suggest remedial actions, send you reports, suggest fixes and even implement those fixes on the ground, depending on what you prefer.
What can be included in my Managed Services and Teaming contract?
What infrastructures do we support?
Why is a Managed Services and Teaming Support contract ideal for my infrastructure?
Contact Origina on +353 (0) 1 2942300 (IRL) / +44 (0) 2033 183790 (UK) /
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